Customer Service Training:
Achieving Excellence in Customer Service
This Customer Service skills training course is designed for anyone who works as a customer service agent or wants to work in a customer-facing role. It covers basic customer service topics such as customer needs, key communication strategies, and complaint resolution.
The in-person 2 week course comprises of topics such as introduction to Project leadership, Leadership and Management, Interpersonal Communication, Influence, Motivation, Effective teams, Change Management, Ethics and Leadership amongst others including as Case study that puts attendees in a real life scenario of managing a large international project.
Who Should Attend
Customer Service Training is for you if you work or want to work in a contact center in the travel and tourism, leisure, or hospitality industries and have some relevant knowledge and skills, usually from a supervisory role.